Knowledge Base

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Knowledge Base

FAQ

FAQ

All the frequently asked questions that we get about Oliver POS and WooCommerce connection, Hardware, Register, Staffs and more.

General

Why is there a page called "Oliver POS Products" on my website?

Supported browsers for Oliver POS

Do I need anything else to use this plugin?

Is there a web/desktop version of Oliver POS?

What languages are available for Oliver POS?

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WooCommerce & Oliver POS

What does "Your Connection is not Private" mean?

Does Oliver POS work without WooCommerce?

How does Oliver POS handle WooCommerce Products?

I’ve created a Custom Solution for Something in My WooCommerce Shop. Can Oliver POS handle my Custom Solution?

How does Oliver POS handle my WooCommerce Taxes?

Will Oliver POS work with all of my WooCommerce Plugins?

How does Oliver POS handle WooCommerce Orders?

How does Oliver POS handle WooCommerce Customers?

Oliver POS & WooCommerce: How do they Integrate?

What is the price of Oliver POS?

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Hardware

How do I connect my cloud printer?

Can I attach my scanner with your hardware?

What platform does your hardware use?

Can I connect Oliver POS to a cash drawer?

Can I download your app from the Google Play store?

Do I have to be connected with the internet to use the hardware?

Does Oliver POS Support Third Party Receipt Printers?

What are the prices of your devices?

What do I show on the customer-facing display?

Does Oliver POS have its Hardware Solution(s)?

Does Oliver POS support external printers?

Can I print receipts with Oliver POS?

What hardware do I need to get started with Oliver POS?

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Register

Where is my receipt?

Can I use a cash drawer with Oliver POS for windows?

What is my Default Tax Rate in Oliver POS?

What are tiles and how can I use them?

How can I add store credit as a payment method?

Can I create products only visible in Oliver POS but not online

Can I change the tax settings of a tax-inclusive shop?

How can you add discounts to items?

How can I charge an amount on-the-go without adding any product?

Can I set multiple tax rates?

Can I use Third-Party Payment methods like Stripe as a payment method?

Can I split payments using Oliver POS?

Is it possible to add customized discounts to individual items?

Does Oliver POS support cash rounding?

What are the default payment options that Oliver POS comes with?

Does Oliver POS support the A4 receipt format?

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Reports

Is it possible to see the total amount of tax and multiple tax rates collected over a period?

Can I monitor sales generated by each of my employees?

Can I generate reports to see how each of my shops in different locations are performing?

Can I track the amount of store credit each customer has?

Can I generate total daily and monthly sales reports?

Can I generate reports to see which of my products or category of products sell best?

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Customer Management

Is it possible to send the receipt to an email address other than the customer’s?

Can I see the transaction history of every customer?

I have already added a customer to a transaction I started, can I still edit the customer’s information?

How do I search a customer?

How do I add customers to a sale?

How many customers can I add in Oliver POS?

How do I find Customer Reports?

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Staff

How can I identify each staff member uniquely?

Why does a Staff Member need to use separate login credentials?

What are the roles available to be assigned to different staff members?

Can I get unique reports about my staff members?

How do I change mine or a Staff Member's Password or PIN number?

Can I edit the details of the staff members?

Who can manage and update product inventory from Oliver POS?

How do I add a staff member to Oliver POS?

How can I control what staff members see in Oliver POS?

Can I add more roles?

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Roles

What is the difference between ‘online access control’ and ‘register rights?’

Integrated Payments

I already have a Payment Provider. Do I have to switch?

Are Integrated Payments Secure?

Do I have to use Integrated payments?

Does Oliver POS track Sales by Payment Type?

All my products have barcodes. Will that work with Oliver POS?

I don't have any Terminal Hardware, How do I get it?

Which Payment Terminals do you Integrate with?

What payment types does Oliver POS Support?

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Oliver POS- Points and Rewards for WooCommerce

Do I need to have WooCommerce Points and Rewards installed to use Oliver POS - Points and Rewards for WooCommerce?

Do I need to have Oliver POS to use Oliver POS - Points and Rewards for WooCommerce?

Partner Program

Does it cost anything to become a partner with Oliver POS?

How can I get paid if I don’t have PayPal?

Does my link expire?

Can I sign up on behalf of my clients through my own referral link?

When will I get paid?

How will I track the sales I bring in?

Can I use the Oliver POS logo?

What is my commission?

Will Oliver POS support me in my effort to spread the word?

Who do I contact if I need support/assistance?

Can I sign up using my own referral link?

Why can’t I see my sign-ups and/or rewards?

My friend/client signed up without using the referral link. What can I do?

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