If you're asking "Why aren't my products showing in the POS?" you're in the right place!
There are many different ways to manage your WooCommerce inventory, and sometimes our product re-sync might not be triggered after changes are made in the backend. Here are some troubleshooting tips that can help in cases like this!
TIP #1: Re-sync products from the PIN screen
At the PIN screen, you'll notice a re-sync button located in the top-right corner. This will force a resync to your products only, instead of the full products/orders/customers resync that occurs upon login. If your server performance prevented all three from being synced properly at login, this products-only resync may do the trick!
Note that this method is meant to update product prices and stock levels, but will not pull in new product listings or changes to your categories/attributes/structure. To resync those changes, move to Tip #2.
TIP #2: Clear your cache
Sometimes cached data can prevent new and/or edited product data from showing in the POS Register. If you've made multiple updates to your product catalog, we recommend clearing the cache so that the freshest product info is loaded from your WooCommerce database.
If you're using the Oliver POS app for iPad or Android (including the Oliver Combo/Desk/Elite devices) you can clear the cache from the PIN screen under ⚙Hardware Settings --> Clear Cache.
TIP #3: Bulk re-publish products
If your new/edited products are still not showing in the POS after clearing the cache, it means our product update API did not get triggered from WooCommerce. Try the following to manually trigger this:
In the WP dashboard, go to WooCommerce --> Products
Select all new/edited products and go to Bulk Actions --> Edit Products
From the Edit Products screen, select Publish
TIP #4:
If you have tried all of the above and your products are still not found, reach out to us at support@oliverpos.com as a manual re-map of your products may be needed.